Effective Date: [June 25, 2026]

Welcome to Softex Royal. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian. If you do not agree with these Terms & Conditions, please do not use our website.

2. Products & Pricing

• We strive to ensure that all product descriptions, images, and prices are accurate.

• Prices are listed in Pakistani Rupees (PKR) unless otherwise stated.

• We reserve the right to modify product prices, descriptions, or discontinue products without prior notice.

• Product colors may vary slightly due to screen settings.

3. Orders

• All orders are subject to acceptance and product availability.

• We reserve the right to cancel or refuse any order for reasons including pricing errors, suspected fraud, or stock unavailability.

• You will receive an order confirmation after your purchase.

4. Payment

We accept the payment methods displayed during checkout.

Orders will only be processed after payment confirmation (where applicable).

For Cash on Delivery (COD) orders, payment must be made upon delivery.

5. Shipping & Delivery

• Delivery times are estimates and may vary depending on your location.

• Shipping delays caused by courier services, weather conditions, or other unforeseen circumstances are beyond our control.

• Customers are responsible for providing accurate shipping information.

6. Returns & Exchanges

Returns or exchanges are accepted only in accordance with our Return & Exchange Policy.

Products must be:

• Unused and in original condition.

• Returned with original packaging and tags.

• Reported within the specified return period.

Products damaged due to misuse or normal wear are not eligible for return.

7. Cancellation Policy

Orders may be canceled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be guaranteed.

8. Intellectual Property

All content on this website—including text, images, logos, graphics, product descriptions, and website design—is the property of Softex Royal and is protected by applicable copyright and intellectual property laws.

You may not copy, reproduce, distribute, or use our content without written permission.

9. User Responsibilities

You agree not to:

• Use the website for unlawful purposes.

• Submit false or misleading information.

• Attempt to interfere with website security or functionality.

• Upload harmful software or malicious code.

10. Limitation of Liability

Softex Royal shall not be liable for:

• Indirect or consequential damages.

• Loss of profits or business opportunities.

• Delivery delays caused by third-party courier services.

• Technical interruptions beyond our control.

Our maximum liability shall not exceed the amount paid for the purchased product.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their content, policies, or practices.

13. Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes become effective immediately upon publication on this website.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the Contact Us page on our website or via the customer support details provided on the website.

By using Softex Royal, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.