Shipping Policy
At Softex Royal, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.
1. Order Processing
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Orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During peak seasons or promotional events, processing times may be slightly longer.
2. Shipping Coverage
We currently deliver to all major cities and towns across Pakistan through our trusted courier partners.
At this time, we do not offer international shipping.
3. Delivery Time
Estimated delivery times are:
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Major Cities: 2–5 business days
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Remote Areas: 4–7 business days
Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
We may occasionally offer Free Shipping on selected products or promotional campaigns.
5. Order Tracking
Once your order has been dispatched, you may receive a tracking number via SMS, email, or WhatsApp (where available), allowing you to track your shipment with the courier service.
6. Delivery Attempts
Our courier partner will make reasonable attempts to deliver your order.
If the delivery cannot be completed due to incorrect address details, unavailable recipient, or refusal to accept the package, the order may be returned to us.
Additional shipping charges may apply for re-delivery.
7. Incorrect Shipping Information
Customers are responsible for providing accurate:
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Full Name
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Delivery Address
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Phone Number
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City
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Postal Code (if applicable)
Softex Royal is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
8. Damaged or Missing Items
If your order arrives:
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Damaged
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Opened
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Incomplete
Please contact our customer support within 48 hours of receiving your order.
Where possible, include photographs of the package and products to help us investigate the issue promptly.
9. Cash on Delivery (COD)
Cash on Delivery is available for eligible locations across Pakistan.
Please ensure someone is available at the delivery address to receive the order and make the payment.
10. Delays Beyond Our Control
Delivery may be delayed due to circumstances beyond our control, including but not limited to:
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Severe weather
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Natural disasters
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Public holidays
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Government restrictions
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Courier service disruptions
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Strikes or transportation issues
We appreciate your patience in such situations.
11. Lost Shipments
If your order has not arrived within the estimated delivery period, please contact our customer support.
We will coordinate with the courier service to locate your shipment and provide an update as quickly as possible.
12. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with the revised Effective Date.
13. Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us through our Contact Us page or using the customer support information available on the website.
Thank you for shopping with Softex Royal. We appreciate your trust and strive to provide a smooth and reliable delivery experience.
