Effective Date: [June 25, 2026]

At Softex Royal, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, register an account, or contact us, we may collect:

• Full Name

• Email Address

• Phone Number

• Shipping Address

• Billing Address

• Payment Information (processed securely through our payment providers)

• Order History

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Pages Visited

• Time Spent on the Website

• Referring Website

• Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Communicate about your purchases.

• Respond to customer service inquiries.

• Improve our website and customer experience.

• Personalize your shopping experience.

• Prevent fraud and unauthorized transactions.

• Send promotional offers and updates (only if you choose to receive them).

• Comply with legal obligations.

3. Cookies

Our website uses cookies to:

• Remember your shopping cart.

• Save your preferences.

• Improve website performance.

• Analyze website traffic.

• Provide a better browsing experience.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties such as:

• Shipping and courier companies

• Payment processing providers

• Website hosting providers

• Analytics services

• Government authorities when required by law

These third parties are only permitted to use your information to provide services on our behalf.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

While we strive to protect your information, no method of online transmission or electronic storage is completely secure.

6. Payment Security

We do not store your debit or credit card details on our servers.

Online payments are processed securely through trusted third-party payment gateways that use industry-standard encryption technologies.

7. Your Rights

You have the right to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of your personal information (subject to legal obligations).

• Opt out of promotional emails.

• Request information about how your data is used.

To exercise these rights, please contact our customer support.

8. Marketing Communications

If you subscribe to our newsletter or promotional messages, we may send updates regarding:

• New arrivals

• Discounts

• Promotions

• Special offers

You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

11. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill your orders.

• Provide customer support.

• Meet legal and tax obligations.

• Resolve disputes.

• Enforce our agreements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through our Contact Us page or using the customer support information available on the website.

By using Softex Royal, you acknowledge that you have read, understood, and agreed to this Privacy Policy.